Shipping policy

Last updated: 10 September 2026

We ship within the United States only, and every online order leaves our fulfilment partner's warehouse in China. Expect 1 to 3 business days of processing and 8 to 15 business days in transit, about 9 to 18 business days from order to doorstep.

1. Where we ship

The United States only. We do not ship to Canada or to any other country at this time. If your address is outside the United States, checkout will not offer you a shipping rate.

Within the United States we deliver to all 50 states, the District of Columbia, Puerto Rico, Guam, the US Virgin Islands and APO/FPO/DPO addresses.

2. What shipping costs

Order value Shipping cost
Under $99.00 $6.99 flat rate
$99.00 and over Free

3. How long it takes

Stage How long
Processing and packing 1 to 3 business days
Transit 8 to 15 business days
Total, order to doorstep 9 to 18 business days

Order cut-off is 5:00 PM ET. Orders placed before then on a business day begin processing the same day. Orders placed after 5:00 PM ET, at weekends, or on public holidays begin processing on the next business day. Business days are Monday to Friday.

These windows are estimates, not guarantees. Customs inspections, carrier backlogs, weather and peak seasons can push a parcel past them.

4. Where your order ships from

Online orders ship from our fulfilment partner's warehouse in China, direct to your address. They are not shipped from our Kalispell, Montana building, and they are not held in a United States warehouse. That is the reason transit takes 8 to 15 business days rather than two or three, and we would rather you know it before you order than after.

The stock in our Kalispell building is sold in person only and is not part of any online order.

5. Customs and import charges

Your parcel clears United States customs on the way to you. If any import charge is raised on a shipment, it is separate from the price you pay us and it is the recipient's responsibility. We cannot predict or refund such a charge.

6. Tracking

You get a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Track it on our Order Tracking page or on the carrier's own site.

Tracking can go quiet for several days while a parcel is in transit between countries or waiting on a customs check. That is normal and does not mean the parcel is lost.

7. If your order has not arrived

  1. Check the tracking number in your shipping confirmation email.
  2. Check with neighbours and at your building's parcel room.
  3. If 25 business days have passed since dispatch and it has still not arrived, email support@4thandzuri.com with your order number and we will open an investigation with the carrier.

8. Address accuracy

Check your address before you pay. We ship to the address you enter at checkout. We are not responsible for delays or losses caused by an incomplete, misspelled or out-of-date address. If you spot a mistake, email us within 24 hours of ordering and we will try to correct it before the order is released.

9. Damaged or wrong items

  1. Photograph the packaging and the item before you throw anything away.
  2. Email support@4thandzuri.com with the photographs and your order number.
  3. Keep the original packaging until we have resolved it, in case the carrier wants to inspect.

If the fault is ours, we replace or refund the item and pay the return shipping. See the Return and Refund Policy.

10. Contact

  • Email: support@4thandzuri.com
  • Phone: +1 (406) 309-2002
  • Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
  • Trading name: 4th & Zuri
  • Legal name: We Can Custom LLC
  • Registered office: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
  • Business address: 55 4th Ave W N, Kalispell, MT 59901, USA