Refund policy

Last updated: 10 September 2026

You have 14 calendar days from delivery to start a return, including if you simply changed your mind. There is no restocking fee. We pay return shipping when the mistake is ours; you pay it when it is not.

1. Cancelling before it ships

You can cancel free of charge within 24 hours of placing the order. Email support@4thandzuri.com with your order number.

After 24 hours the order has been released to our fulfilment partner and cannot be stopped. Use the return process below once it arrives.

2. What you can return

We accept returns for our mistakes and for change of mind.

Condition What we need
Time Return started within 14 calendar days of delivery
State Unworn, unwashed, unaltered, no perfume or smoke
Tags Original tags attached and original packaging included
Proof Your order number or order confirmation email

Items marked Final Sale on the product page cannot be returned. Nothing on this site is Final Sale unless the product page says so.

3. Who pays the return shipping

Reason for the return Who pays
Wrong item sent We do. We email you a prepaid label.
Wrong size sent against what you ordered We do. We email you a prepaid label.
Damaged or defective on arrival We do. We email you a prepaid label.
You changed your mind You do. Use a trackable carrier.
It does not fit You do. Use a trackable carrier.

There is no restocking fee in any of those cases. We charge $0.00.

4. How to start a return

  1. Email support@4thandzuri.com with your order number and which item you are returning.
  2. Wait for our reply, normally within one business day. Do not post anything back before you hear from us, or we may not be able to match the parcel to your order.
  3. Post the item to the return address below, using the prepaid label if we sent you one, or a trackable service if you are paying.
  4. Send us the tracking number.

5. Return address

4th & Zuri Returns
55 4th Ave W N
Kalispell, MT 59901
United States

Do not send returns to any other address. Your order shipped from our fulfilment partner in China, but returns come to Montana.

6. Refunds

  • When: within 3 to 7 business days of us receiving and inspecting the item.
  • Where: back to the payment method you used. We do not issue store credit unless you ask for it.
  • How much: the price you paid for the item. Original shipping is refunded only when the return is our fault.

Once we release the refund, your bank decides how quickly it appears. That is usually a few more business days and is outside our control.

7. Exchanges

Tell us before you post anything back. If you want a different size or colour, email us and we will hold the replacement. If the exchange is because of our mistake, we cover the shipping both ways and you do not place a second order. On a change-of-mind exchange you pay the return postage, exactly as you would on a change-of-mind return.

8. Items we cannot refund

  • Anything worn, washed, altered or returned without its tags.
  • Anything sent back more than 14 calendar days after delivery.
  • Anything posted back without contacting us first, if we cannot identify whose order it belongs to.

9. Contact

  • Email: support@4thandzuri.com
  • Phone: +1 (406) 309-2002
  • Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
  • Trading name: 4th & Zuri
  • Legal name: We Can Custom LLC
  • Registered office: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA