Return & Refund Policy

Last Updated: April 4, 2026

At 4th & Zuri, customer satisfaction is our priority, and we are committed to transparency in our return process. This policy outlines our terms for returns, refunds, and cancellations to ensure a clear and straightforward shopping experience.

1. Order Cancellation

We process orders quickly to get your items to you as soon as possible.

  • Cancellation Window: You may cancel your order without penalty within 24 hours of purchase.
  • Process: Contact us at support@4thandzuri.com or call +1 (406) 309-2002 with your order number.
  • Post-24 Hours: Once the window has passed or an order has entered the fulfillment stage, orders cannot be cancelled. Please follow the return process below once you receive the item.

2. Returns & Eligibility

We accept returns for both defective products and customer remorse (change of mind, sizing issues).

Return Window: Requests must be initiated within 14 calendar days from the date of delivery.

Qualifying Issues for Return:

  • Defective Products: Wrong item received, or major undisclosed damage.
  • Customer Remorse: Change of mind, or the item doesn’t fit.

Note: Items marked “Final Sale” are not eligible for return.

Return Conditions:

Condition Requirement
Usage Must be in the exact condition received: unworn, unwashed, and unaltered.
Packaging All original 4th & Zuri tags and original packaging must be intact.
Proof Must include proof of purchase (order confirmation).

3. Shipping & Costs

  • Restocking Fee: We charge $0.00 restocking fees for all eligible returns.
  • Defective Products: For wrong items or major damage, 4th & Zuri provides a pre-paid return label at no cost to the customer.
  • Customer Remorse: For change of mind or fit issues, the customer is responsible for the actual cost of return shipping and must use a trackable carrier.
  • Return Address: 55 4th Ave W N, Kalispell, MT 59901, USA

4. Refund Processing

  • Inspection: Once we receive and inspect your return, the refund is processed within 3–7 business days.
  • Payment Method: Refunds will be issued back to your original payment method (Credit Card, PayPal, etc.). We do not offer store credit as a primary refund method unless requested.
  • Timeline: Depending on your bank or payment provider, it may take additional time for funds to appear in your account after we process the refund.

5. Steps to Return

To initiate a return, please follow these steps:

  1. Email support@4thandzuri.com to initiate the request.
  2. Wait for validation (usually within 24 business hours).
  3. Ship the item back using a trackable carrier (or the provided label for defective items).
  4. Receive your refund after inspection.

6. Contact Support

If you have any questions about our Returns Policy, please contact us during our hours of operation (Monday – Friday, 9:00 AM – 5:00 PM EST):

  • Email: support@4thandzuri.com
  • Phone: +1 (406) 309-2002
  • Business Address: 55 4th Ave W N, Kalispell, MT 59901, USA
  • Trading Name: 4th & Zuri
  • Legal Name: We Can Custom LLC
  • Registered Office Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA